If you’ve never dealt with clik-trip before, this page should explain how things work and allay any concerns. Please feel free to contact us should you have any further questions.
To find how to browse and select a photo experience or a photographer, please refer to the “How does it work?” page.
Whilst choosing an experience or a photographer, you have the opportunity to exchange with the service provider.
When you make a booking through clik-trip, you proceed under the individual terms and conditions and cancellation policy of the service provider. We recommend that you read and agree to the individual terms and conditions and cancellation policies of each of the service providers and obtain comprehensive travel insurance covering cancellation fees. If the terms and conditions and cancellation policies are not offered by the service provider, you should request to see them, previous to booking.
There are no additional fees on top of the published price for the photographers or for clik-trip services. All fees are contractually agreed with the photographers and are included in the final published price.
When proceeding to book, you will be required to pay the total amount of the service you are ordering. When you click on 'proceed to payment', a pre-authorisation payment is taken until the service provider accepts the booking. The payment will then be held by the third party payment provider until such time as the provider accepts or declines the booking. If the provider accepts the booking, he/she commits to provide the service selected according to his/her terms and conditions and cancellation policy. If the booking is not accepted, you get a100% refund, according to clik-trip’s general terms and conditions.
Should you elect to bypass clik-trip to order a service, be aware that all photographers proposing their services through the platform have committed not to provide better pricing conditions for a comparable service offer. In addition, using our platform to secure your payment could be referenced and leveraged to increase your negotiation power in the unlikely event of litigation with the service provider.
On rare occasions, it can happen that customers and/or photographers need to cancel.
If the booking is cancelled by any of the parties before it has been accepted by the service provider or after it has been rejected by the service provider, customers will receive a full and unconditional refund of all the money they have paid to us.
If the booking is cancelled after it has been accepted by the service provider, the service provider’s terms and conditions and cancellation policy applies and refunds must be agreed between the customer and the service provider. clik-trip will not be held responsible or enter into these negotiations. For all cancellations made by customers, clik-trip will retain 12% of the total payment in consideration of the service provided and administrative expenses incurred.